Refund policy
We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
Returns
Eligibility
Returns are accepted only for items that are damaged, defective, or significantly different from the product description. Please note that certain items, such as personalized or hygiene-related products, are not eligible for return.
Timeframe
You must notify us within 7 days of receiving your order to request a return. Once approved, the item must be returned within 3 days of notification.
Condition of Returned Items
All items must be unused, in their original condition, and returned with original packaging. Products damaged due to misuse, negligence, or improper handling will not be accepted.
Return Process
To initiate a return, please contact us at sales@fullymerched.com with the following details:
- Order number
- Reason for return
- Supporting images (if applicable)
Our support team will review your request and guide you through the return process.
Refunds
Refund Options
- Original Payment Method: Refund will be processed to the original payment method.
- Store Credit: You may opt to receive store credit for future purchases.
Processing Time
Refunds are processed within 2 business days after we receive the returned product. The time for the amount to reflect in your account may vary depending on your payment provider.
Shipping Costs
Return Shipping
If the return is due to a defective product or our error, we will cover the return shipping costs.
Original Shipping Charges
Shipping fees paid during the original purchase are non-refundable unless the return is due to our error or a defective product.
Exchanges
We currently do not offer direct exchanges. If you would like a different product, please return the item and place a new order.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Email: info@fullymerched.com